Our goal is to make your life as easy as possible so if you have any questions or concerns or need to return something you purchased, it's safe to assume we'll do our absolute best to help you out!
What currency is being displayed?
- ALL prices are in CAD.
How does shipping work?
- Shipping is calculated at checkout and we do our absolute best to get the best rates possible.
- Products ship from our closest warehouses from within Canada.
Is there sales tax?
As a Canadian based business you will notice that sales tax is applied at checkout however, if you ever need to return something, you won't have to worry about shipping it back across the border.
How long will it take for me to get my Solar Equipment?
- It really depends on where you're shipping your equipment, however we do our best to get you your order within 5-15 business days. We will send your tracking information as soon as we have it - generally within 3-5 business days. *If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you directly via e-mail.
How do I know you got my order?
- Once you submit your order, you will receive confirmation via email that we received it. This means your order is being processed and pre-authorized your card for the purchase. If your items are available, we will process the charges and send out your product.
Can I track my order?
- We will send your tracking information/number as soon as your order has left the warehouse to the e-mail we have on file. If you do not receive tracking information from us within three business days of your order, please feel free to reach out to info@shopsolarkits.ca.
Returns:
What if the product(s) arrive damaged?
- Always inspect the packaging of your item(s) when they arrive, if you notice any damage, please make note of it right away. If in the off chance your product arrived damaged, send photos to info@shopsolarkits.com and we will gladly help you out.
What if I need to cancel my order?
- If you need to cancel your order, please reach out to us as we understand things change. That being said, if you order has shipped, you (the buyer) may be responsible for any return shipping charges. Refunds can only be issued to the original credit card that was used.
Can I return my order?
- As an authorized dealer of all the brands you find on Shop Solar Kits, we abide by and follow the return policies of all our manufacturers.
- If you'd like to return your order, please reach out to us as all returns must be accompanied by a valid RMA number.
- Return shipping is always the responsibility of the buyer and returns may be subject to a small restocking fee (max. 10%). To be eligible for a return or exchange, items must be unused, not previously installed and in the same condition that you received it.
- We have a Canadian returns location so you will NOT have to ship the items back to the USA.
What is the warranty?
- As an authorized retailer of all the brands found on Shop Solar Kits, you'll be glad to know you'll get the full manufacturers warranty on all our products.
Shipping & Prices
- Shipping is calculated at checkout and we do our absolute best to get the best rates possible.
- Products ship from the closest warehouses from within Canada
Order Shipment & Tracking
- You'll receive a confirmation email immediately after your order has been placed.
- If a product you've ordered is not in stock or is on back order, a member of our team will reach out to discuss how you'd like to move forward before charging your card and within 24-48 hours of placing your order.
Damaged/Faulty Shipments
- We always ask that you inspect the packaging of your item(s) when they arrive, and in the off chance your order arrives damaged, please take photos right away and send them to info@shopsolarkits.com or call us at 877-242-2792.
- If you're having troubles with your product(s)/equipment that you've purchased from us more than 30 days ago, we will work with you diligently to troubleshoot the issues to the best of our ability. However, as an authorized reseller of all the brands we carry, you will need to contact the manufacturer directly as they handle all of the troubleshooting, replacements and warranty issues for their products.
Cancellations & Refunds
- We will gladly cancel orders within the first 24 hours.
- If it's been more than 24 hours and your order has shipped, you (the customer) may be responsible for any return shipping charges if necessary.
- Also, please note, refunds can only be issued to the original credit card that was used.
Returns & Exchange Policy
- Return Policy - Our return policy lasts 30 days. The product must be in the original packaging, not previously installed and in the same condition that you received it and the buyer will be responsible for return shipping.
- If you'd like to return you order, please reach out to us directly as all returns must be accompanied by a valid RMA number.
- Also, returns are subject to a small restocking fee (maximum 10%).
- Our exchange policy follows the same outline as the return policy above.
- We DO have a Canadian return location so you will NOT have to ship items back to the USA.
Warranties & Replacements
All of Shop Solar Kit's products are covered by the original manufacturer's warranty. After 30 days, we are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please see the manufacturer's information received with your products.
Warranty Policy - After 30 days please contact the manufacturer to obtain warranty, repair and/or service information. Check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem
Again, we are more than happy to help you contact the manufacturer, however, all of our products are covered by the original manufacturer's warranty.